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Return, Exchange and Refund Policy

Viera Swim offers refunds or exchanges only for full-priced items purchased on our website. To be eligible, items must be unworn, and you must contact us within 7 days of the delivery date to request a return or exchange. Once return instructions are provided, you will have 5 days to ship your package back at the customer’s expense.

For a full refund, shipping charges are non-refundable. Items must have the hygiene seal intact, all earth-friendly hang tags attached, and must be returned in their original biodegradable packaging.

Please note that discounted items, including orders placed with our welcome code or any promotional offer, are final sale and cannot be returned unless deemed faulty.

Items must be in their original condition: unworn, unwashed, and unused. Items with removed tags or liners will not be accepted and will be returned at the customer’s expense.

Please Note: Pre-order items are eligible for exchange only. Refunds are not available.

Viera Swim reserves the right to deny a refund on returned merchandise if item(s) have been worn, soiled, laundered, altered in any way, or do not meet our quality standards.

To request a return or exchange, please contact us at:
info@vieraswim.com

Our customer service hours are Monday through Friday. Please allow 2–3 business days for a response.

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PUERTO RICO

Our goal is to have your order processed and on its way within 48 hours. Once it's out the door, you can expect to receive your package within 1-2 business days.

UNITED STATED

Our goal is to have your order processed and on its way within 48 hours. Once it's out the door, you can expect to receive your package within 3-4 business days.

REST OF THE WORLD

Our goal is to have your order processed and on its way within 48 hours. Once it's out the door, you can expect to receive your package within 10-14 days unless you select express shipping at checkout.

Viera Swim will not be responsible for addresses entered incorrectly at time of order. 

Estimated delivery times are to be used as a guide only. Please note that delivery times may vary depending on your location and any unforeseen circumstances that may arise during transit. 

Viera Swim DOES NOT hold responsibility for damaged, lost or stolen packages.

As the recipient, you are liable for all import duties, customs and local sales taxes given by the country you are shipping to. We will not be responsible for any fees or taxes you may incur or if your product is seized by customs. Please become familiarized with your country standard regulations and policies as duty payments. If a delivery attempt has been made and the item was not collected and has been returned to us, you will be required to pay the re-delivery fee and the duty tax for re-import of the item. 

Your new Viera Swim pieces are an investment in both quality and sustainability. With the right care, they’ll continue to look and feel great for years to come. Follow the instructions below to protect the life of your new investment in sustainable fashion.

Rinse: After each use, rinse thoroughly with cold water to remove salt, chlorine, and other chemicals.

Hand Wash: Use a mild detergent, and avoid bleach or fabric softeners to protect the fabric.

Drying: Gently press out excess water (don’t twist or wring). Lay flat to dry in the shade to maintain shape and color.

Avoid: Do not iron, dry clean, or machine wash and dry.

Hit us up at info@vieraswim and we’ll get back to you as soon as possible. <3

Our customer service team is available via email Monday to Friday, from 9 AM to 5 PM AST (doesn't apply to holidays). We’ll do our best to reply within 2 business days.